JIRA AI Ticket Routing
AI ticket routing and SLA breach prediction for Jira
Description
As support tickets pile up, routing is manual and looming SLA breaches are spotted too late. This project uses machine learning to classify Jira tickets, predict SLA breach risk and route them to the right agent.
It ships ready automation and dashboards on Flask and the Jira API.
Classification:Tickets sorted.
Prediction:Early warnings.
Routing:Right agent.
Dashboards:Clear view.
It ships ready automation and dashboards on Flask and the Jira API.
Features
Classification:Tickets sorted.
Prediction:Early warnings.
Routing:Right agent.
Dashboards:Clear view.
